Introduction

Traneem Platform is an educational mobile application designed to help students learn and succeed. We are committed to protecting the privacy and security of our users, especially students and instructors. This Privacy Policy explains how we collect, use, and protect the information we gather when you use our App.

Information We Collect

1. Personal Information:

• We may collect personal information that you provide to us directly, such as your name, email address, mobile phone, grade level, and any other information you choose to provide when you use the App.
• If you create an account with us, we may also collect your username, password, and any other information you provide as part of your account setup.

2. Usage Information:

• We may collect information about how you use the App, such as the content you access, the features you use, the progress you make, and the time you spend on the App.
• We may also collect information about your interactions with lectures, sheets, and exams or other users within the App.

3. Device Information:

• We may collect information about the device you use to access the App, such as the device model, operating system, and unique device identifiers.
• We may also collect information about your network connection, such as your IP address and internet service provider.

How We Use Your Information

1. To Provide and Improve the App:

• We use the information we collect to operate, maintain, and improve the App, including to personalize your learning experience and provide you with relevant content and features.
• We may use your information to track your progress, provide feedback and recommendations, and enhance the overall functionality of the App.

2. To Communicate with You:

• We may use your information to send you updates, notifications, and other communications about the App, including information about new features, educational resources, and customer support.
• We may also use your information to respond to your inquiries and requests.

3. To Personalize Your Experience:

• We may use your information, such as your learning progress, preferences, and interactions, to lecture the content and features of the App to your individual needs and interests.
• This may include providing personalized learning recommendations, adaptive content, and targeted educational resources.

4. To Comply with Legal Obligations:

• We may use your information to comply with any applicable laws, regulations, or legal processes, or to respond to lawful requests from government authorities, such as requests related to educational or lectures privacy protection requirements.

How We Share Your Information

1. Service Providers:

• We may share your information with third-party service providers that help us operate and improve the App, such as hosting providers, analytics providers, and customer support providers.
• These service providers are contractually obligated to protect your information and only use it for the purposes we specify.

2. Educational Institutions:

• If you are a student using the App through your school or educational institution, we may share your information with that institution to facilitate your learning and progress.
• This may include sharing your usage data, learning outcomes, and other relevant information to help your instructors and administrators support your educational journey.

3. Law Enforcement and Legal Requests:

• We may also share your information if we believe it is necessary to protect the safety, rights, or property of our users, the public, or Traneem Platform.

Data Retention and Security

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We implement reasonable security measures, such as encryption and access controls, to protect your information from unauthorized access, use, or disclosure.

Your Choices

1. Manage Account Settings:

• You can manage your account settings, including your personal information and communication preferences, within the App.

2. Opt-Out of Communications:

• You can opt out of receiving certain communications from us by following the instructions provided in the communication.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated Privacy Policy in the App and, if required by applicable law, obtaining your consent.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@traneem.ly